Bent Prongs

Bent prongs can occur for a number of reasons, whether its because you’ve accidentaly dropped a heavy object on your ring, the prongs have been caught by cloth, you closed the door on your ring or it was slammed against an object. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. After you’ve identified the damage, you should bring in your ring to to us to get it properly assessed and fixed.

Missing Side Stones

If any of your side gemstones are missing, it is critical to bring your jewelry in to us to assess why it happened and the cost to replace it.

Bent Bottom Shank

Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring.  In the event of this happening, bring the ring in to us so we can figure out why this happened and give you options on correcting the issue.

Ring Stuck On Your Finger

In the event that your ring simply will not come off, come in to see us, no appointment necessary and we'll properly cut off the ring for you.  We'll typically insert a ring cutter that fits between the bottom of the ring and your finger to carefully cut a very small section off.  Once this is complete, we can slowly pull the ring apart and bring it over your knuckle. After this process, it is still possible to repair the ring; ask us about the cost associated with making your ring fit you properly and look like new again.

Loose Side Stones

If you find that any of your side stones are loose, come see us and we'll tighten the prongs or metal surrounding or holding the stone and assess why it happened and the cost to tighten it.

In-Store Jewelry Maintenance

In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry in at least every six months for inspection.  Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out.

Please feel free to contact us.

We have jewelry professionals ready to help.

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